Openness and transparency, at breakfast, lunch and dinner

Posted on March 5, 2010 by sse

I was trying to work out how to capture a few different bits of learning from the week and various different meetings, and thought I'd do so via the theme of openness…and three meals.

1) First up, I met with David Gold and some of the Prospect-us team over dinner to discuss how to use social media effectively. Prospect-us are a third sector recruitment agency, and, alongside being their CEO, David is also a knowledgeable and supportive champion of SSE (and many SSE Fellows). It was great to meet some of his senior team and share our experience of using social media to achieve SSE's communication aims. Indeed, much of the conversation was about twitter, blogs, facebook, linkedin and the like being means to an end, not an end in themselves (something I made clear in my contribution to the excellent Social by Social guide), and the need to cut through the noise + measure impact / success.

Openness was also central to the conversation: how it was refreshing to be honest and transparent (which builds trust, which builds credibility); how it was about internal organisational culture, not just external web activity; about the limits of openness (i.e. how open and honest can you be on an organisational blog: needless to say, I have blogged about this…); and about the line between personal and organisational on web 2.0. Fascinating couple of hours for me (to reflect, and strategize retrospectively!), and hopefully for David and the team too.

2) Secondly, lunch at the Ideas Exchange run by Gordon D'Silva over at Training For Life. Whilst attracted by lunch at the great Hoxton Apprentice, of course, it was the content of the debate that was of more interest. Gordon is committed to sharing and openness and had invited people to learn from some of Training For Life's experiences over the last couple of years. As he said, to learn from the good and the bad; I'd agree with his acknowledgement that this sector is not always very good at sharing its mistakes and challenges as much as its success. This is natural, to a degree, but (as we see on SSE programmes day in day out), learning comes from doing things, getting things wrong, and learning from them. Kudos to Gordon both for sharing, and for challenging others to be open and share. And, actually, though counter-intuitive, sharing the reality of challenges doesn't necessarily impair an organisation's standing. In many cases, as mentioned above, it can build greater trust and greater credibility.

3) Finally (and we are going in reverse meal order), I attended a Social Innovator breakfast at NESTA where the Young Foundation were launching their newest publication and companion website: the Open Book of Social Innovation and www.socialinnovator.info As the name would suggest, this is a book of social innovation: of the processes, connections and methods by which social innovation is achieved. A superb piece of work, filled not only with great case studies and innovations from across the world, but also with insights into how successful social innovation is instigated, replicated and implemented. Whilst some of the speakers present at the breakfast were seemingly congenitally unable to stick to anything like their allotted time, Sophi Tranchell brought a welcome clarity and concision to proceedings, and urged those present not to be 'thinkers' but be 'doers' and find ways to implement and put ideas into practice.

Much food for thought (if you excuse the pun) from all three meals, and no doubt more to follow as I process and digest (!) it all. For me, transparency and openness is so important for social entrepreneurs (see the Transparency of Social Entrepreneurs), and for all new aspiring businesses, that it holds great interest and great relevance.

Cornwall SSE and Hampshire SSE: new videos!

Posted on March 4, 2010 by sse

A couple more videos to share with you all, from the Cornwall and Hampshire SSEs respectively.

The Cornwall video was shown at their recent graduation, and features interviews with the student social entrepreneurs as they come towards the end of their programme.

CSSE Animated Success from Matt Stent on Vimeo.

This Hampshire video features some of their social entrepreneurs on project visits, which is a key part of the SSE programme, giving the students a chance to not only hear from a social entrepreneur about how they've developed and grown their organisation, but to do so in an environment or at a location that brings that to life.

Hampshire School for Social Entrepreneurs from Shedlight on Vimeo.

Mentoring social entrepreneurs

Posted on February 25, 2010 by sse

At the recent Cornwall SSE graduation event, Tim Smit urged the social entrepreneurs in front of him to not just find themselves a mentor, but to demand one: he views it as that important. And there is no doubt that social entrepreneurs can learn a huge amount from their peers who are a little further on in their journey, or from those with significant reach, networks and experience (and who've made plenty of mistakes, of course). We also seek to match with those from other sectors, working with corporates to create what are genuinely mutually beneficial mentoring relationships…many of which endure beyond their supposed time limits.

It's partly about credibility, partly about an independence that the mentor has (the entrepreneur can be open), partly about an exchange of knowledge and skills but, ultimately, about developing a long-term trusted relationship; which, as we've written here before, is crucial for social entrepreneurs seeking to earn legitimacy and gain credibility in what they do.

Following on from that, it's worth drawing attention to the great series of posts about mentoring that have been written by the Social Enterprise Ambassadors. There are nuggets of gold in here, so do check them out. I particularly liked what Claudine Reid had to say about how mentors can model behaviour (and support when times are hard in your social enterprise) and Dai Powell's insight, based on his personal experience, that "effective mentors can come from anywhere and if it is to be effective,
mentoring should be without reference hierarchies or power structures".

Finally, if you haven't heard about it already, you can win 2 hours mentoring with an Ambassador in a competition running till the end of March. Here's the promo from John Bird:

Tim Smit tells first Cornwall SSE Fellows to be bold!

Posted on February 16, 2010 by sse

I was privileged to attend the first ever graduation of the Cornwall School for Social Entrepreneurs last Friday. And what a venue the Eden Project provided, thanks to Tim Smit + his team, for the first 15 social entrepreneurs from the county to become SSE Fellows.

Tim is Patron to the Cornwall SSE, and opened proceedings in rousing fashion, saying that "social enterprise is the most important business model" and that none of the Fellows should underestimate what can be achieved when you "get a group of people who believe in something" together. He talked of Grameen Bank and Grameen Phone as examples to demonstrate ambition and vision; and of the need for an investment in leadership.

I loved what he had to say about the need for social entrepreneurs to "take gambles based on knowledge, gambles worth taking", and on having support systems in place for when you fail (which is to be encouraged). He emphasised that the (support) networks and relationships from going through the SSE programme will be the "people you need who will catch you if you fall".

Finally, he said that he was proud to be a patron, wished them the best of luck, to be brave, bold, aggressive and ambitious, to demand mentorship and, characteristically, to not "believe the hippy shit that you can't make profit".

It's a tough gig to follow Tim at the best of times, but this day was really about the 15 social entrepreneurs completing the first ever Cornwall programme. You can see their details online via the SSE Cornwall website, or download the pdf of the great graduation booklet to learn more about each of their projects and organisations. They cover a huge breadth and diversity of areas, as ever: claims management, fuel poverty, positive news, circus courses, menopause self-care, mental health, sustainable clothing, fair trade, and more.

It would be wrong to pick out any individual, but massive congratulations to them all: they all gave fabulous presentations, and have made tremendous progress since I facilitated a session with them in Penzance last year. And nice for those who've worked tirelessly behind the scenes (Sally, Charlotte, Carolyn, Suzanne, Carleen and many more) to make this happen to hear some of the quotes during the day from these new Fellows:

"SSE has enabled me to be the person I want to be"

"As my tutor said, 'imperfect action is better than perfect inaction' "

"SSE has helped me get real"

"I have faced down the dreaded business plan!"

"With the guidance and advice I've had, I know I will set it up"

"SSE opened up a lot of doors for me"

"SSE has been fantastic, enjoyable and emotional"

"SSE has allowed me to learn from others, and have a network of people who believe in me"

As Tim said, the true success of Cornwall SSE will be judged by what it, and those it has supported, have achieved in 10 years' time. And, as he says, "The School is a vital addition to the capacity of Cornwall and we at Eden are proud to be supporters". It's certainly off to a great beginning, as are these Cornwall social entrepreneurs, and we look forward to carrying on supporting them on their journeys. And we'll work on the exchange programme with your 'twin' franchise in Sydney…. :0)