20 questions: advice for social entrepreneurs

Craig Dearden Phillips, CEO of Speaking Up and general all-round wunderkind, is not content with running a leading social enterprise and winning awards…, so is also writing a book to be out later this year. As part of the writing process, Craig has contacted lots of social entrepreneurs / people who work in the field and asked them to answer the following 20 questions. I thought I’d post up my answers (please note that Craig asked for brevity, hence the one-line responses):

1. Why did you take the plunge and set up on your own?
[answering for previous org I used to run]. Exciting, own boss, lots of different areas, challenging.

2. What are the best and worse things about doing what you’ve done?
Best is seeing people thrive and succeed. Worst is seeing organisations doing good work fail for eminently avoidable reasons.

3. What is your one golden nugget of business advice for people during their first year of their new venture?
Focus and communicate. Focus on the next action that moves you along the road to where you want to get to each time. And communicate that journey as honestly and positively to as many (relevant) people as possible.

4. How do you cope with setbacks?
Generally, with humour (defence mechanism!)

5. How do you get funders or investors interested in your organisation?
By bringing them in to see what we do, and building relationships.

6. Is there anything you’d advise new social entrepreneurs NOT to do?
Be late for meetings with funders / stakeholders.

7. How has your role changed as the business has grown?
Widened into more areas + more responsibility

8. What have been the challenges of scaling up your business?
Franchising SSE has been tough, but rewarding. Biggest challenge for scaling up (which we’ve seen in students/Fellows as well) is communicating the ethos and culture, which is much more difficult to codify and write down than simply ‘what you do’.

9. How do you maintain energy during the hard times?

Coffee.

10. How do you go about finding the right people and keeping them motivated?
Spotting them some time before, and (again) building relationships. Keeping them is through an open work environment, and culture of honesty and trust.

11. Who inspires you ?
SSE students.

12. What are the key qualities in a successful social entrepreneur?
Vision, passion, persistence, pragmatism, relationship-building, self-awareness.

13. What do you look for in people who work for your ventures?
See above!

14. What do you think is the most effective way to lead a new organization?

Getting people to buy into a shared vision/ strategy, and inspiring them to do so, as well as putting in the hard graft.

15. What do you think people need to think about most when they are starting up?
Governance – legal structure – funding / investment. (All interlinked). + "Do I really want to do this?"

16. How have you gone about building a reputation?
Primarily, through consistency of message and behaviour.

17. How do you go about planning for the future?
Strategic planning, awareness of staff / recruitment issues, discussions with board etc.

18. How do you balance your social and financial goals?
Through measurement and evaluation, and debate and scrutiny internally on key decisions.

19. How do you know when its time to move on from a venture?
When you are bored of it (and vice versa).

20. What was your biggest mistake?
Ever agreeing to be part of a three-person leadership team!

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Your Ethical Business + SSE

When we were undergoing our re-branding (the final part of which, the website, will be coming soon), we did discuss whether we should change our name. Why? Because people get misled by the word ‘School’, and assume we are an academic institution delivering taught content/programmes. When, as anyone who knows us will tell you, our focus is on action learning and personal support: learning by doing, and gaining confidence and self-esteem, as well as business skills and knowledge, to achieve personal and project development. But some people don’t get past the word ‘School’….

Anyway, as you will have noticed, we never got that far down the line of a name change, given the track record of the organisation, its reputation, and so forth (the agency who suggested the name ‘Spark’ will remain nameless; although if we ever diversify into soap powder, we may revisit). One of my former colleagues, Matthew Thomson (now at the London Community Recycling Network), suggested cunningly that we should change it from School FOR Social Entrepreneurs to School OF Social Entrepreneurs, making ‘school’ the collective noun for social entrepreneurs, like…er…whales. And making clear that we are representative as well as service-driven.

Why am I burbling on about all this? Because I was asked to give feedback about a new book, Your Ethical Business, which is being launched in March. It aims to be "a ‘how to’  handbook covering everything you need to know about starting and succeeding in an ethical enterprise" and it’s pretty good: clear, coherent, and covering all the main areas. But, as you may have already guessed from the above, we are mentioned only as delivering ‘academic programmes’ and bracketed with accredited university courses, rather than listed as a deliver of business support in the (otherwise very good) resources directory. Very frustrating and, given that all our literature/website makes clear that our ethos/aproach is the exact OPPOSITE of an academic programme, I can only assume it is because we are called ‘School’.

Rant over. The book is a good introduction to the field, and worth adding to your reference library, although it does make out that it’s all rather easier than is really the case. I would have put a few more lines in about the need for personal support, support networks, work-life balance and so forth which we have seen emerge as key issues for social entrepreneurs over the years. The only other comment I would give is that, as someone said to me recently, entrepreneurs (of all types) have a drive and spirit that can’t be gained from a book and, if they’re a true entrepreneur, they probably won’t have time to read it anyway…..

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We-think throws its pages open

Charles Leadbeater, author of the Rise of the Social Entrepreneur and other myriad texts of interest, is publishing an interesting new book, entitled We-Think, next year. It seems to be bringing together various strands from his recent work into a coherent whole, particularly the Pro-Am Revolution stuff he did with Paul Miller at Demos.

To get a sense of what the book is about, here’s the introduction which bears a long quotation…:

"The basic argument is very simple. Most creativity is collaborative.
It combines different views, disciplines and insights in new ways. The
opportunities for creative collaboration are expanding the whole time.
The number of people who could be participants in these creative
conversations is going up largely thanks to the communications
technologies that now give voice to many more people and make it easier
for them to connect. As a result we are developing new ways to be
innovative and creative at mass scale. We can be organised without
having an organisation. People can combine their ideas and skills
without a hierarchy to coordinate their activities. Many of the
ingredients of these forms of self-organised creative collaboration are
not new – peer review for example has been around a long time in
academia. But what is striking about Wikipedia, Linux, Second Life,
Youtube and many more is the way they take familiar ingredients and
combine them to allow people to collaborate creatively at mass scale.

The
guiding ethos of this new culture and forms of self-organisation is
participation. The point of the industrial era economy, was mass
production for mass consumption, the formula created by Henry Ford. In
the world of We-think, the point is to take part, to be a player in the
action, to have a voice in the conversation. And in a participation
economy people want not services and goods, delivered to them, but
tools so they can take part and places in which they can play, share,
debate with others. Workers could be instructed, organised in a
division of labour. Participants will not be lead and organised in this
way.

The people who take part in these collaboratives are
neither workers nor consumers. They are participants and contributors.
If the 20th century marked the rise of mass consumerism, one feature of
the 21st century will be the rise of the mass participation economy:
innovation by the masses not for the masses. Innovation and creativity
have been elite activities, undertaken by special people – writers,
designers, architects, inventors – in special places – garrets,
studies, laboratories. Now innovation and creativity are becoming mass
activities, dispersed across society. We-think is an effort to
understand this new culture, where these new ways of organising
ourselves have come from and where they might lead. They started, as
most radical and disruptive innovation do, in the margins, in open
source, blogging and gaming. But they will increasingly become the
mainstream by challenging traditional, hierarchical, top down and
closed organisations to open up. They could change not just the way
that the media, software and entertainment works but also the way we
organise education, health care, cities and indeed the political system."

Which all looks and sounds very interesting. And in the spirit of creative collaboration, Leadbeater is making the book open to read, comment on and print out. Of particular interest to the social entrepreneur will be the sections on Open Work and Open Leadership; you get a taste of the latter from a recent article entitled  "Jimmy Wales, not Jack Welch" (pdf…)

[via Designing for Civil Society, via the Open Blog etc….]

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