Have you ever been in a situation at work where it felt like you were banging your head against a brick wall? Ever been trapped in a negotiation which feels like it will never end?

Handling Difficult Conversations is a practical one-day workshop that will help you find effective, dynamic resolutions to workplace conflict with staff, colleagues, customers and stakeholders such as funders and trustees. You’ll leave the day with a toolkit for working through individual conflict and a framework for managing difficult conversations.

You should come on Handling Difficult Conversations if:

  • You want clear tools and strategies to manage difficult people more successfully
  • You want to achieve better results in negotiations
  • You want to get more out of your partnerships with stakeholders
  • You want to improve the way you and/or your organisation manages performance
  • You want to create culture of mutual understanding


“This course was really useful for self reflection and included like-minded individuals who could share their own experiences” Kate Lightfoot, Clic Sargent

“I have achieved my objective of feeling more confident in dealing with difficult conversations because I now have a strategy to work through” Annie Berrington, Get Out More CIC

“Thought provoking with excellent practical tips and solutions to take away. Made me really think about how I listen when I negotiate.” Sarah Hendley, Clic Sargent

“Really helpful to explore negotiation tools and how to manage difficult conversations.” Lisa Ward, Oxfordshire Sexual Abuse & Rape Crisis Centre

“Thought provoking and practical. I’ll use the techniques in work and personal life.” Heather Masoud, Zaytoun

Location and price

The course takes place from 10:30am – 4:30pm at our offices in The Fire Station, 139 Tooley St, London Bridge:

For this one-day workshop, access to our speakers plus all course materials you pay:

  • SSE Students / Fellows / Associate Fellows £150 £120
  • Other Organisations £200 £150

Cancellation policy

We will provide a full refund if you are unable to make it to a course / workshop and provide at least 7 days’ notice. Within 7 days, we are unable to provide a refund however you are able to send a substitute delegate.

(Places on this course are limited to 12 and withdrawing without providing at least 7 days notice prevents us from being able to find another participant to take your place).

How to book

First, select the date you wish to attend below. You will be asked for your name, email address and telephone number.  Once you have entered these, select your price category and click ‘proceed to payment’.

You will be given the option to pay immediately online with a credit or debit card (make sure you have one to hand!), or you can select ‘pay by invoice’ and our finance team will be in touch with an invoice.

If you have any questions about the course or the booking process please contact SSE’s Sales and Marketing Manager David McGlashan on 020 7089 9120 or email david.mcglashan@sse.org.uk.

Your data 

We may share the information that you provide when booking this course with external speakers and course facilitators to assist with the planning and delivery of the programme. For more information, please see our data protection policy.

Book your place

For 9 Sep, 2019
For 12 Mar, 2020
Louisa Weinstein

Louisa Weinstein, course facilitator

The course will be delivered by SSE Fellow Louisa Weinstein, founder of the Conflict Resolution Centre and Zatchi. Louisa is an experienced mediator and trainer having practiced since 2004 and has carried out extensive mediations, facilitations, conflict coaching and training in private and public sectors.