Complaints

Complaints at SSE

The School for Social Entrepreneurs (SSE) aims to provide an excellent service of a standard acceptable to all our applicants and students.  If we fail to do this we want to know about it.  This will enable us not only to deal with the specific problem, but also avoid it happening again.  Our complaints procedure sets out how individuals can take up matters about the service they have received from us where they believe it has been unsatisfactory.

Who to Contact

We ask people to contact different SSE staff depending on the nature of the complaint:

Complaints regarding applications or the application process

Contact SSE Central via one of these methods:

Email: enquiries@sse.org.uk

Call: 020 7089 9120

Write to us: Programme Manager, 2nd Floor, The Fire Station, 139 Tooley Street, London, SE1 2HZ

Complaints from current students regarding the learning programme Please contact the SSE School where you are attending the programme. Schools and their contact details are here: http://www.the-sse.org/schools
Complaints from current students regarding the grants programme

In the first instance please contact your Grant Manager. You will have their contact details on your Grant Offer.

If the complaint specifically relates to the Grants Manager, it will be referred to SSE Central for review. Or you may contact SSE Central directly:

Email: enquiries@sse.org.uk

Call: 020 7089 9120

Write to us: Programme Manager, 2nd Floor, The Fire Station, 139 Tooley Street, London, SE1 2HZ

Other complaints

If the complaint is of a different, or multi-faceted nature, please contact SSE Central:

Email: enquiries@sse.org.uk

Call: 020 7089 9120

Write to us: Programme Manager, 2nd Floor, The Fire Station, 139 Tooley Street, London, SE1 2HZ

It is useful for us to understand, as clearly as possible, the nature of your complaint; what happened, when it happened, who dealt with you, and what you think may help to rectify the issue.

What Happens Next

We will respond to your complaint within 10 working days with a written response. We aim to resolve the issue amicably.

If resolution cannot be reached jointly, you will be asked to put your complaint in writing to the Chief Executive. After looking into the issue the Chief Executive will respond in writing within ten working days.

If resolution cannot be reached at this point the matter will be referred to the Chair of The School for Social Entrepreneurs. They may ask for further information, and will respond within 15 workings days.

Should resolution not be reached at this stage, independent arbitration of the complaint by an agreed third party will be used.